Role brief
About TimeLapse Go TimeLapse Go develops intelligent solutions for digital construction site documentation. Using artificial intelligence (AI), networked technologies (IoT), high-resolution cameras, and time-lapse solutions, we support construction companies, project developers, industrial companies, and public clients in monitoring, documenting, and analyzing their construction projects in real time. As part of our growth in the German market, we are looking for an Account Manager (m/w/d) who will support our customers after contract conclusion, accompany the successful implementation of their projects, and contribute to long-term customer retention. The Position You will support our customers after contract conclusion and work together with the Business Developer to ensure the smooth execution of their projects. You are responsible for the quality of customer relationships and actively contribute to customer satisfaction, customer retention, and the development of existing customer relationships. In addition, you will take on the operational management of projects and coordinate the various stakeholders – customers, Business Developer, Technical Sales Representative, and our network of external technicians – to ensure smooth delivery of our services and high customer satisfaction. In particular, you will ensure reliable planning of installations and technical deployments as well as compliance with the various project phases. You will work in an international environment and regularly exchange with the teams at our headquarters in France. As part of your onboarding, you will receive comprehensive training at TimeLapse Go's headquarters in France to familiarize yourself with our solutions, tools, and working methods. Tasks After contract conclusion, you are the primary contact person for our customers. You ensure high customer satisfaction and contribute to long-term customer retention. You coordinate collaboration between customers, Business Developer, Technical Sales Representative, and other stakeholders to ensure smooth project execution. You are the contact person for our network of external technicians and coordinate their deployments. You plan and coordinate installations, technical deployments, and further project progress. You coordinate logistics and material requirements for our projects. You identify requirements early, keep track of individual project phases, and actively contribute to solving operational issues. You identify additional business opportunities with existing customers. You document and track projects in the CRM and contribute to the continuous improvement of our processes. Qualifications Your Profile Commercial or technical training, degree, or comparable qualification, ideally with reference to project management, customer service, or sales. At least two years of professional experience in account management, customer service, project management, or operational B2B coordination. Secure handling of CRM systems and digital tools. Experience in the construction or real estate industry or with technical solutions is advantageous. Good English language skills are required; French language skills are advantageous. What You Bring Pronounced customer and service orientation as well as very good communication skills. Very good organizational skills and a good sense of priorities. The ability to coordinate multiple projects simultaneously in a structured, reliable manner with attention to detail. Team spirit and enjoyment of working with different contacts. Proactive working style and initiative. Independence and decision-making ability as well as the ability to involve the right contacts when needed. Enjoyment of working in an international environment and regular exchange with our headquarters in France. Benefits We Offer Comprehensive onboarding and training at our headquarters in France. Company smartphone and company laptop. An international working environment. A dynamic company with manageable structures and growth prospects. Find more English Speaking Jobs in Germany on Arbeitnow [Auto-translated from German]