Engineering Jobs
Role brief
Job Description This position is office based, Associate Quality Analyst will be responsible for evaluating and improving the quality of our asset audits, as well as conducting audits for calls, emails, chats, and tickets. This role involves analyzing data, identifying trends, and providing actionable insights to enhance service quality and operational efficiency. Responsibilities Define, monitor, and maintain quality parameters for IT support operations, including asset audits, call audits, em…