Conversational AI Specialist (m/w/d) - Knowledge & Customer Experience

Role brief

1KOMMA5° At 1KOMMA5°, we pursue a vision: Living on wind and sunlight forever for free. To achieve this, we are building the energy system of the future with Heartbeat AI. Are you in? We bring regional craftsmanship and scalable software together: solar, storage, heat pumps, and e-mobility – we don't think of them individually, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is renewably available and particularly affordable. By 2030, we want to convert 1.5 million households to renewable energy. Over 3,000 people work on this every day at more than 80 locations worldwide, from Finland to Australia. Do you want to take responsibility and build solutions that really matter? Apply now and help shape the energy world of tomorrow. Your Position You create and maintain knowledge content for our conversational AI solutions and ensure that information is presented in an understandable, current, and customer-oriented manner You design service processes in our conversational AI platform and model dialogues, flows, and procedures that truly help our customers You test knowledge content and conversation flows, question existing solutions, and contribute ideas on how we can continuously improve our AI Together with our CORE team, you further develop our conversational AI solutions and implement optimizations in practice You work closely with our specialist departments, gather requirements, and translate them into intelligent, user-friendly AI solutions Your Profile You have a completed degree, for example in communication science, business communication, media informatics, marketing, social sciences, or a comparable field of study Ideally, you have already gained some practical experience – for example in customer service, knowledge management, marketing, or digital products Artificial intelligence fascinates you and you enjoy trying out new tools and technologies yourself You enjoy explaining complex content in an understandable way and always think from the customer's perspective Empathy, communication skills, and a structured working approach are among your strengths You enjoy working with different departments, bring your own ideas, and want to actively shape things Benefits You have the opportunity to work in our brand new offices in Hamburg city center, Berlin & Munich and/or remotely Use your technical equipment in your leisure time as well You are part of a rapidly growing company with great development potential, where you can build something independently and feel your impact Work in flat hierarchies, take on responsibility during your onboarding, and work directly with parts of management With your work, you support the megatrend "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure Be active and use the offer of over 7,600 sports partners with the EGYM Wellpass Whether city bike or e-bike – with our Jobrad leasing, you stay flexible and get around in an environmentally friendly way Benefit from benefits & discounts through Futurebens [Auto-translated from German]