Customer Support (m/w/d) – Care Management Software
DMRZRole brief
Your Tasks You are the first point of contact for our customers with technical and application-related questions about our care management software – by phone and email. You receive support requests in a friendly and service-oriented manner, analyze the concerns, and find quick, understandable solutions. You carefully document requests and solutions in our ticketing system. You forward more complex cases to 2nd level support or the relevant departments. You pass on customer feedback in a structured manner to the product team and help us continuously improve our software. You support the further development of help materials (e.g., knowledge base, tutorials, FAQs). Your Profile Professional experience in telephone customer support, ideally in the IT/software field. Completed apprenticeship or degree with a technical or commercial focus – or comparable qualifications. Pronounced service orientation, strong communication skills, and enjoyment working with people. Structured, solution-oriented working style and the ability to remain friendly and composed even in stressful situations. Very good German language skills, both written and spoken. Knowledge of the German healthcare system, particularly in care services, as well as billing or industry-specific software, is a clear plus. Your Benefits Entry into a forward-thinking company in the exciting healthcare SaaS sector Meaningful mission: digitalization that truly relieves the burden on care services Individual, structured onboarding with regular feedback and support through our mentoring program The opportunity to work independently and responsibly and contribute your own ideas Individual and diverse development opportunities 30 days of vacation per year, flexible working hours, and up to 2 days of remote work per week (Monday & Friday) Shared lunch on Wednesdays and Thursdays – freshly prepared by our chef Ingo Celebrating successes together at team events Contact Information Dr. Martin Kistenich People & Culture [Auto-translated from German]