D365 ERP Support Service Delivery Manager

Role brief

Key Responsibilities Manage end-to-end 24x7 Dynamics 365 ERP support operations. Govern Incident, Problem, Change, Release, and Service Request Management processes. Ensure SLA, KPI, and contractual compliance across support engagements. Lead customer governance calls, service reviews, and executive stakeholder meetings. Manage customer escalations and drive timely resolution of critical issues. Provide functional oversight across SCM, Finance, MRP, and DPA processes. Lead cross-functional team…