iGPM & BD PLW Consultant for Application support and Maintenance

Role brief

Job Description Role Summary and Responsibilities: General: Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool Excellent problem-solving, consulting and decision-making skills. Handling incident, problem tickets, service requests in iGPM and Planisware. Good communication and interpersonal skills. Should be able to work independently with minimal supervision Desired Role Requirements…