Role brief
Tasks *Reception and processing of requests from customers with a maintenance contract *Documentation of all work steps in our ticket system *Close collaboration with other involved departments *Testing and documenting errors and developments Requirements *Completed IT training with professional experience or several years of IT professional experience *Good knowledge of PC hardware, ticket and remote tools, and network technology *Secure handling of Microsoft Windows operating systems and Microsoft Office *Very good German language skills (minimum C2 level) *Strong service orientation and enjoyment of learning new products/services Benefits Flexible working hours: Combination of office and home working days to promote work-life balance. Learning opportunities: Continuous learning regarding new products/services. Office equipment: Modern equipment and software tools to effectively support work tasks. High flexibility in planning the work week, support for family needs Mobility allowance (parking, e-bike or German Rail Pass) Lunch allowance, further training opportunities and flexible return after parental leave Office and team activities Find Jobs in Germany on Arbeitnow [Auto-translated from German]