IT Support Specialist 2nd Level (m/w/d)

Role brief

Full-time | Permanent Position | Munich On behalf of our partner company in Munich, we are looking for you as an "IT Support Specialist 2nd Level (m/w/d)" at the earliest possible date. Responsibilities As a Technical IT Support specialist (m/w/d), you will provide second-level support for employees as well as connected branch offices and subsidiaries for technical IT inquiries You ensure the smooth operation of the client infrastructure and analyze and resolve technical issues You independently process service requests and develop sustainable solutions in the client environment As a competent contact person, you support users with complex IT problems and ensure high service quality Furthermore, you contribute to the optimization of operational IT operations and support processes Qualifications The foundation is a completed apprenticeship, for example as a Fachinformatiker for System Integration (m/w/d), Kaufmann for Digitalization Management (m/w/d), IT System Electrician (m/w/d) or a comparable qualification You already bring professional experience as an IT System Administrator (m/w/d), IT Support Employee (m/w/d), IT Service Desk Employee (m/w/d), Fachinformatiker System Integration (m/w/d) or IT Administrator (m/w/d) You have sound knowledge of Microsoft operating systems, Microsoft Office, network technology as well as client and hardware environments Experience with software distribution (e.g. Matrix42 Empirum), ticketing systems and remote support are advantageous Structured working methods, pronounced service orientation as well as very good German and English language skills round out your profile Benefits IGM Collective Agreement: Receive attractive remuneration according to the IG Metall collective agreement, which ensures fair compensation and clear conditions Appreciative work culture: The department places great value on positive cooperation Crisis security with the market leader: Few companies offer such security as this one Development: There are numerous further training and development opportunities within the company Modern environment: You can expect a modern working environment with the latest equipment and a top-notch canteen Do you find this job profile interesting? Then we look forward to your application. For any questions, Simon Schneider is happy to help you at 089 954 287 111. [Auto-translated from German]