Customer Service Representative Property Management (m/w/d)

Role brief

We are looking for you on behalf of our partner company in Munich as a "Customer Service Representative Property Management (m/w/d)". Tasks You handle customer inquiries via telephone, email and digital service channels and document these comprehensibly in the appropriate systems You resolve inquiries independently or forward them appropriately to the responsible departments Furthermore, you answer customer inquiries in writing and ensure service-oriented communication You handle requests and complaints in accordance with defined processes and quality standards Additionally, you support the maintenance of customer data and contribute to high service quality throughout the entire processing process Qualifications The foundation is a completed apprenticeship, ideally as a Real Estate Specialist (m/w/d), Office Management Specialist (m/w/d), Dialogue Marketing Specialist (m/w/d) or a comparable commercial qualification Ideally, you bring professional experience as a Customer Service Representative (m/w/d), Service Center Employee (m/w/d), Customer Service Agent (m/w/d) or Customer Service Clerk (m/w/d) Additionally, knowledge of SAP, CRM systems or comparable applications is advantageous Important are service orientation, communication skills, empathy and willingness to familiarize yourself with housing industry topics Benefits Work-Life Balance: Enjoy the freedom through flexible working hours and the opportunity to work from home Job Security: Hardly any other industry offers such security as the public service Further Development: Look forward to numerous training and development opportunities Onboarding: You can expect professional training from the department experts Team Spirit: You can look forward to flat hierarchies, a du-culture and an open corporate culture Find this job profile interesting? Then we look forward to your application. For any questions, Simon Schneider is happy to help you at 089 954 287 111. [Auto-translated from German]