Lead / Senior Manager Fiber Customer Activation and Service provisioning (m/w/d)

Role brief

What makes this job so special? For our technical team, we are looking for an experienced manager to build and manage customer activations in newly developed FTTH expansion areas. You are responsible for building and leading the new department "Fiber Customer Activation and Service provisioning" in OXG Technical. You manage our field service technicians according to OXG guidelines for customer activation (in-house cabling). Together with your future colleagues from NE3 and NE4, you ensure prioritized network expansion (single-line process & network densification). You build lean and efficient reporting processes with your team that enable "real-time" tracking of all customer interactions. You also ensure the ongoing development of your team and continuous optimization of the relevant processes in day-to-day operations. When do you fit with us? You already have relevant professional experience in fiber optic expansion, particularly in customer activation and troubleshooting. You have completed studies in a technical or commercial field, or alternatively completed training in the telecommunications sector in the technical field (fixed-line). You have many years of professional experience with infrastructure projects or comparable roll-outs (FTTX). You have already successfully managed and coordinated telecommunications projects and bring extensive project management experience. You have excellent German and English language skills. You bring strong comprehension skills and excellent communication abilities. You possess a Class B driver's license and are willing to travel in the expansion region and to Düsseldorf. What can you expect from us? Flat hierarchies with room for your ideas and constructive feedback. Coverage of costs for a high-performance internet connection of up to €50 net per month. Digital meal allowance of up to €115.05 net per month, regardless of where you are and eat. Flexible working hours and the option to work from home anywhere in Germany at any time and even up to 25 days in European countries abroad. Monthly discount of €40 on your mobile or fixed-line bill through our partner Vodafone. 30 days vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional days of unpaid leave. Subsidy for your bike leasing through EURORAD for environmentally friendly commuting and support for your membership in Urban Sports Club and cooperation with awo lifebalance. 5% additional to your annual base salary for your retirement provision, with the freedom to flexibly decide how you want to use this extra for your future. 3 months continued salary payment in case of illness as well as coverage in case of disability and death. The ranges mentioned above include components such as base salary, bonus, pension allowance, lunch and internet allowance as well as the calculated value of a possible company car. An offer will always be made taking into account the education and relevant professional experience of a candidate. [Auto-translated from German]