IT JobsAI
Role brief
Job Description Freshservice is expanding what “AI-driven ITSM” means for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway connecting Freshservice to the broader AI stack. We're creating a new kind of Solutions Engineering role to match: the Lead AI Solution Engineer. This is a specialist presales role for someone who can do three things at once: speak credibly to technical and business buyers about AI value, archi…