Role brief
Why roadsurfer? TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, plenty of fun and great team spirit as well as regular team events such as joint sports sessions, barbecues or simply an after-work drink at your station. CAMPER BUDGET: You receive an annual free rental for our campers so you can experience the #happyroadsurfing lifestyle yourself. DISCOUNTS AND BENEFITS: Take advantage of our Corporate Benefits platform, the Travel Industry Card and Family & Friends discounts. DEVELOPMENT & GROWTH: Growth plays a central role at roadsurfer! At our regular Station Life Camps and trainings, you can network with team members from all over the world and improve your skills – whether in vehicle knowledge or customer service – always accompanied by our Learning & Training experts. BUDDY PROGRAM: At the start, an experienced person from another station accompanies you – in the same position, but at a different location. This way you have a direct point of contact and get to know the roadsurfer spirit beyond your own station. Your Role – Your Passion You coordinate the daily rental business and ensure together with our station team that vehicle handovers and returns run smoothly. The satisfaction of our customers is at the center of your focus – you shape a positive customer journey. You support the station manager with personnel planning as well as team training and help ensure that everyone can develop further. You ensure that our quality standards are maintained – particularly in dealing with our customers. What you need to ride the wave with us A completed apprenticeship and 2–3 years of professional experience, ideally in car rental, tourism or a comparable field. High service and customer orientation as well as a friendly, professional and open demeanor. Enjoyment of actively pitching in, as well as strong communication skills in direct contact with our customers. Organizational talent and the ability to maintain an overview even in challenging situations and find solutions. Very good German and English language skills, both written and spoken. A valid Class B driver's license. Your Salary We ❤️ transparency. The salary band for this position is between 33,000 EUR and 36,000 EUR gross per year. We are currently introducing salary bands in our job descriptions to ensure that all employees are treated fairly. Once we get to know each other better in the application process and can assess your skills and experience more precisely, we will find out together which level within the salary band best suits you. In an annual feedback meeting, your salary will be reviewed at least once a year. Ready to surf? We look forward to your application! If you have any questions, feel free to contact ----- at any time. Please apply exclusively through our application tool – this way nothing gets lost and we can process your application quickly. ABOUT #ROADSURFER We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that's only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us! [Auto-translated from German]