Adzuna
Manager Customer Support Business Partner Operations
JetBlue Airways Corporation$112k+Orlando, Orange Countyonsitemid
IT Jobs
Role brief
Position Summary: The Manager, Customer Support Business Partner Operations is responsible for supporting and maintaining Customer Support’s strategy across all external relationships, with a specific emphasis on BPO (Business Process Outsourcing). As a member of the Customer Support Leadership team, the Manager owns external business partner relationships, ensuring the management of BPO partners through Service Level Agreements (SLAs) and data-driven oversight mechanisms. The Manager establish…