Onboarding & Customer Success with Performance Marketing Experience + Creative Strategy / E-commerce (m/f/d)

Role brief

With DatAds, we have set ourselves an ambitious goal: we want to take the ad creative process to the next level. Our software is the bridge between data-driven performance marketing and innovative creative teams. This enables performance marketers and creative designers to collaborate optimally and create more successful advertisements through AI analysis. We work with some of the largest eCommerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective and many more. Would you like to be part of a rapidly growing marketing SaaS startup and actively shape DatAds' journey? We are a small, fully remote working team. Our founders bring complementary expertise: Max leads the commercial side, while our Daniel (ex Hubspot) heads the technical side. The team is complemented by a tech person and a customer care person with a similar profile. Tasks Customer Success & Consulting: Support and development of our eCom & agency customers. You analyze existing setups, identify optimization potential and help integrate DatAds more effectively into their daily processes. Customer Support: Conducting regular calls with customers, providing support via Slack and actively assisting with strategic questions around their creatives & campaigns. Upselling & Reactivation: Identifying growth opportunities with existing customers and proactively reaching out to inactive or former leads via our CRM. Communication & Content: Creating texts, emails and short updates for customer retention, success communication and support of sales activities. Collaboration & Initiative: Close coordination with founders Max and Daniel, bringing your own ideas and continuously improving our internal processes. Qualifications At least 2 years of experience in performance ads (e.g. Meta, Google, LinkedIn or TikTok) – both in operational campaign management and strategic setup. Ideally experience in an agency or as a freelancer – you know the dynamics, responsibility and initiative that comes with it. Hands-on mentality – you take action instead of just analyzing and find pragmatic solutions. Growth mindset & self-motivation: You want to see results, take responsibility and build something. Confident, personable communication with customers – both in writing and in video calls. Fluent German and good English in spoken and written form. Benefits Professional Growth: You will be actively involved in exciting projects and have high personal responsibility for your tasks. A steep learning curve is guaranteed. Dynamic startup atmosphere: Fast communication and decision-making processes, flat hierarchies, a talented and motivated founder team and shared celebrations of successes. Flexibility at work: Adjust your working hours to your needs and enjoy the opportunity to work remotely + 25 days vacation Marketing Network: Find your entry into the marketing scene with us, learn from experts and build your professional network with top people from the marketing scene. Find more English Speaking Jobs in Germany on Arbeitnow [Auto-translated from German]