Operations Specialist (m/w/d)

Role brief

No office job comes closer to a crime thriller: An investigation team is on the trail of a network. To make progress, they need access to what the suspects discuss on the phone – who calls whom, when, and from where. What takes two minutes on a crime show is actually a precise, strictly regulated process in reality. That's exactly where we come in: At ICS International Carrier Services, we implement surveillance measures for law enforcement and state security – at the interface between police, courts, and telecommunications providers. An environment where trust, precision, and discretion are everything. Our office: in the trendy Belgian Quarter in Cologne. Our team: small, young, short lines of communication – your ideas reach the managing director directly. Tasks You ensure that a highly sensitive process runs smoothly, where mistakes are not an option: You process the orders that come to us from authorities – carefully, on time, without errors You communicate directly with police departments, public prosecutors' offices, and our clients You create invoices for completed measures You contribute when you see that processes can be improved Sounds like responsibility? It is. That's exactly why the job is exciting. Qualifications We care less about what's on your certificate – we care about how you tick: You think quickly and work your way into new topics efficiently You are precise. Really precise. With measures and invoices, every detail counts You don't wait for instructions – you see for yourself what needs to be done You have drive and want to push things forward, not just work through a checklist You communicate confidently in German and English – both in writing and on the phone You are a team player in a small team where people rely on each other You can organize your own work – and organize yourself well for it Absolute reliability and discretion are prerequisites. Benefits €40,000–€55,000 depending on experience (full-time basis) Flexible from 20 hours to full-time – you tell us what fits your life Hybrid: Office in the Belgian Quarter in Cologne plus home office component Flexible working hours without clock-watching mentality – you organize your work largely yourself Small, young team with short lines of communication and real responsibility from day one A work environment you can tell people about at your next dinner party (at least the parts you're allowed to talk about) Sounds like you? Then let's talk. No cover letter needed – send us your CV and a couple of sentences about why the job appeals to you. Find more English Speaking Jobs in Germany on Arbeitnow [Auto-translated from German]