Senior Group Manager - Transctional Quality - Travel

Role brief

Job Description Job Purpose and Role Lead 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU Primary Duties & Responsibilities Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management Redesign & deploy …