(Senior) Project and Process Manager Customer Activation (m/w/d)

Role brief

What makes this job so special? You build lean and efficient processes with your colleagues from NE3, NE4, and product management. You act as a demand manager towards IT for the relevant ticket and field service systems and prioritize requirements based on company objectives. You provide analyses and reports requested by the Head of Customer Activation to analyze customer activations and their respective performance. You ensure a scalable partner base together with procurement and partner management and support tender processes for onboarding new partners. When do you fit with us? You already have relevant professional experience in the field of fiber optic expansion, particularly in customer activation and troubleshooting. You have a completed degree in a technical or commercial field, or alternatively a vocational training in the telecommunications sector in the technical field (fixed-line). You have many years of professional experience with infrastructure projects or comparable roll-outs (FTTX). You have gathered several years of experience in the activation and provisioning of end customers. You have successfully managed and coordinated telecommunications projects and bring extensive experience in project management. You have strong comprehension skills and excellent communication abilities. You have excellent German and English language skills. What can you expect from us? Flat hierarchies with room for your ideas and constructive feedback. Coverage of costs for a high-performance internet connection of up to €50 net per month. Digital meal allowance of up to €115.05 net per month, regardless of where you are and eat. Flexible working hours and the option to work from home anywhere within Germany at any time and even up to 25 days in European countries abroad. Monthly discount of €40 on your mobile or fixed-line bill through our partner Vodafone. 30 days vacation per year, plus Christmas Eve and New Year's Eve and with Xtra-Plus up to 10 additional days of unpaid leave. Subsidy for your bike leasing via EURORAD for environmentally friendly commuting and support for your membership in Urban Sports Club and cooperation with awo lifebalance. 5% additional to your annual base salary for your retirement provision, with the freedom to flexibly decide how you want to use this extra for your future. 3 months continued salary payment in case of illness as well as coverage in case of disability and death. The ranges mentioned above include components such as base salary, bonus, pension allowance, lunch and internet allowance as well as the calculated value of a possible company car. An offer will always be made taking into account the education and relevant professional experience of a candidate. A dynamic team is looking forward to you. [Auto-translated from German]