Adzuna

SME CC Quality-Digital Banking Kotak 811-VKYC

Salary not disclosedThane, Maharashtraonsitemid

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Description Quality Manager - Inbound Contact Centre Operations Role Purpose The Quality Manager is responsible for driving service excellence, process compliance, and customer experience across multiple inbound contact centre locations. The role involves managing quality frameworks, monitoring customer interactions, ensuring regulatory compliance, standardizing quality practices, and partnering with operations leaders to continuously improve performance, customer satisfaction, and agent effect…

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adzuna.in

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