Specialist - Customer Success (EX) Top Tier

Role brief

Job Description Key Responsibilities Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle. Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals. Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations. Client Understanding: Gain a deep understanding o…