Technical Support Engineer (m/w/d)

Role brief

You want to bring your expertise as a Technical Support Engineer to an engaged team or start your career? Then this is the perfect opportunity for you! Our client is one of the leading value-added distributors for IT infrastructure and security software in Europe. For 30 years, they have delivered top performance for their customers day in and day out. Their mission: Together as a strong team, shaping the future of IT – with passion and innovative power. 🚀 Tasks As a Technical Support Engineer, you are the central point of contact for trade partners and support infrastructure software based on Windows. Support & Troubleshooting: First- and second-level support for backup, mail server, email archiving, and security solutions as well as remote monitoring & management Analysis & Problem Solving: Investigation of technical issues followed by solution finding via email, remote maintenance, and telephone Customer Consulting: Competent support for customers with all technical questions regarding the products Installation & Webinars: Conducting software installations and training for internal and external users Documentation & Knowledge Base: Creation of new and translation of existing articles for software administration Product Feedback: Passing improvement suggestions on to the development departments IT Administration: Support of the internal network environment and IT infrastructure Qualifications Negotiation-level German and English language skills Completed IT training, computer science degree, or comparable several years of experience in technical support / IT administration Solid knowledge of Windows environments, software solutions, and networks Stress resilience, solution-oriented thinking, and enthusiasm for technical challenges Pronounced communication skills, customer-oriented demeanor, and ability to convey complex matters in an understandable way Experience or knowledge in Active Directory, backup & restore, Microsoft 365 / Exchange (online or on-premises), email archiving, IT security, automation & MSP tools, PowerShell, SQL databases, or virtualization are advantageous Benefits A team with flat hierarchies in a pleasant, friendly working atmosphere. Flexibility: Flexible working hours & the opportunity to work up to 3 days from home A company parking space is available to you or if you prefer to get around by bike – they offer you a job bike! Individual training budget for your personal and professional development. Regular team events and budget for joint activities Corporate benefit program and discounted event tickets An exciting and varied work day Individual career opportunities – tailored just for you. Health offerings: Weekly sessions with personal trainer, occupational pension provision & private health insurance supplement. Do you feel like driving technological progress forward in an innovative team? 🤗 Then become part of the success story & apply now! We'll call you and explain the next steps in a roughly 10-minute call. [Auto-translated from German]