Role brief
Full-time | Munich On behalf of our partner company in Munich, we are looking for you as a "Telephone Customer Advisor (m/f/d)" at the earliest possible date. Tasks As a customer advisor (m/f/d) in travel insurance, you support insured persons by telephone and in writing and accompany them until successful resolution You coordinate assistance measures such as hospital stays, medical treatments, and medical repatriations in close coordination with international partners Furthermore, you maintain regular contact with insurance companies, medical service providers, and other parties involved and ensure smooth case processing You review individual requests, find suitable solutions, and guide your customers with empathy through challenging situations Additionally, you carefully document all processes and contribute to high service quality in the international assistance environment Qualifications You have completed training as a tourism and leisure merchant (m/f/d), dialogue marketing merchant (m/f/d), hotel specialist (m/f/d), medical assistant (m/f/d), or have comparable qualifications Ideally, you bring professional experience as a customer advisor (m/f/d), service center employee (m/f/d), travel agent (m/f/d), or customer service employee (m/f/d) – career changers from service-oriented fields are also welcome Required are enjoyment of customer contact as well as a solution-oriented and service-oriented working approach, ideally with experience in the tourism, insurance, healthcare, or aviation environment Additionally, you bring willingness to work shifts and weekends – there are of course attractive allowances for this Important are very good German language skills as well as good English language skills at least at B2 level Benefits Modern office: Top-equipped office facilities with an in-house canteen Top onboarding: Structured induction and experienced colleagues from the department Appreciative work culture: The department places great value on positive teamwork Development: There are numerous in-house training and development opportunities Do you find this job profile interesting? Then we look forward to your application. For any questions, Simon Schneider is happy to help you at 089 954 287 111. Find more English Speaking Jobs in Germany on Arbeitnow [Auto-translated from German]