Working Student in Supplier Sustainability Support (m/w/d)

Role brief

Get involved! Gain practical experience in an international B2B-SaaS environment during your studies while learning how modern support processes can be made more efficient with digital tools and AI? Then this working student role in Supplier Sustainability Support (m/w/d) is perfect for you! In this role, you support suppliers and B2B users with their inquiries, ensure clear communication in German, English, and other languages, and help further develop support processes. You will gain insights into sustainability, product compliance, and digital supply chain processes while working in an international team that supports each other and learns together. We look forward to you! What awaits you? - Support suppliers and B2B users with support requests related to our platform - Written responses to inquiries in various languages – clear, careful, and service-oriented - Identify recurring questions, user errors, or process gaps and share relevant insights with the team - Contribute to the further development and documentation of support processes - Support digital and AI-driven process improvements - Flexible collaboration wherever additional capacity is needed in the team What should you bring? Experience & Professional Focus - Currently enrolled at a state-recognized university in Germany - Availability of 20 hours per week during lecture periods - Ideally at least 1.5 years of study time remaining - Interest in sustainability, supply chains, ESG, digital platforms, or B2B communication - First practical experience in a B2B environment, SaaS, or with digital tools is a plus, but not a requirement Technical / Methodological Competencies - Confident handling of digital tools and willingness to quickly learn new systems - Ability to capture information in a structured manner, document it cleanly, and reliably process it further - Careful working style with attention to linguistic accuracy, clear formulations, and details - First exposure to AI tools, process automation, or support systems is helpful, but not a must Working Style & Mindset - Enjoyment of learning new things and familiarizing yourself with new technologies and processes - Reliable, accurate, and solution-oriented working style - Team orientation and willingness to support wherever help is needed - Concentration and care even with recurring or detailed tasks - Service-oriented attitude and the commitment to truly help users Communication & Collaboration - Fluent German and English skills in speaking and writing; additional language skills are a plus - Friendly, clear, and professional communication with B2B users - Enjoyment of exchanging with people from different countries and business contexts - Openness to feedback and fun in developing better solutions together with the team What do we offer you? - Exciting tasks with purpose: Work that is not only fun but also has real meaning – combined with excellent earning potential - Agile working atmosphere: Work in an international environment with strong growth that offers you long-term development opportunities and space for your potential - Great team: A professional and warm team that looks forward to you - Attractive benefits: 30 days vacation and an EGYM Wellpass membership for your work-life balance - Flat hierarchies: Successfully implement your own ideas and actively shape things - Modern working environment: Inspiring office spaces in the heart of Munich and the flexibility to also work remotely from home or anywhere in Germany Application Process Please apply exclusively via our online application portal. This ensures a smooth and fair process for all candidates. Applications submitted by email will not be considered. Thank you for your understanding. Find Jobs in Germany on Arbeitnow [Auto-translated from German]