Working Student Customer Success (all genders)

Role brief

About working at envelio Too simple is boring! Together, we have the mission to drive the energy transition forward. We love what we do and no topic is too big for us. We take responsibility for our work and grow with every new task. In short: Own it, love it, grow with it. We are a down-to-earth team of coffee and mate lovers. Our geek humor results in ritual use of emojis and encyclopedic elaboration of useless knowledge. More than 200 envelians with over 20 different nationalities are already on board. Join us and grow with us! Your Role We are looking for a working student with the motivation to support our Customer Success Team in Cologne. In this role, you will gain practical insights into working with our customers, actively participate in customer projects, and support experienced Customer Success Managers with standard trainings and webinars. How you make an impact You support our Customer Success Managers in customer projects and guide customers in a structured and solution-oriented manner. You take on your own task packages in customer contact including: - Preparing information - Documenting results - Following up on next steps - Preparing customer-specific content You support online trainings and webinars for new users of our platform. You participate in standard trainings and feature update webinars together with experienced Customer Success Managers and learn to communicate content in an understandable and customer-focused way. You work closely with the Customer Success Team and gain insights into customer care, digital energy management, and our software solutions. Your Profile You speak fluent German and good English. You are studying for a Bachelor's or Master's degree with a technical focus, e.g. electrical engineering, industrial engineering, energy management, renewable energies, or a comparable field of study. You are hands-on, work independently, and like to find practical solutions. You enjoy working with customers and users and have a good sense for their needs. You like to prepare information, trainings, and meetings and document results in a clear and structured manner. You are confident in using MS Office and ideally have experience with tools such as Notion, HubSpot, or comparable CRM/documentation tools. You are interested in Customer Success, digital products, and the energy industry and want to develop further in an open-minded team. Your Benefits Flexible working within Germany: hybrid, home office, or in our beautiful office in Cologne Remote work from abroad: up to three months per year from anywhere within the EU or the USA 20 vacation days + 3 additional company days Support for your health through partnerships with various sports providers Professional support for your mental health through our partner nilo – for you and your family Flexible monthly mobility budget (e.g. for JobRad or public transport) Time and resources for your personal and professional development Regular Tech & Growth Talks for internal knowledge exchange Large working student network Regular company and team events [Auto-translated from German]